Leading cement maker
Holcim Philippines, Inc. has steadily introduced digital innovations such as
online customer portal Easybuild to improve its service to business partners.
Over
the past years, leading cement maker has Holcim Philippines, Inc. has launched
new products and services that help local builders deliver high-quality
structures and grow its business. Aside from these, the company has also
focused on digital innovations that enhance customer experience and capture
opportunities online.
Among
Holcim Philippines’ successful digital tools is online customer service portal
called Easybuild, which is used by more than half of its 1,200 business
partners nationwide. The latest version launched in 2018 provides customers 24-hour
connection with the company for a hassle-free experience in placing orders,
checking delivery status, reviewing account history and credit standing among
others.
Easybuild
also allows customers to settle their transactions with Holcim, which partnered
with Metrobank for the online payment platform. The company plans to tie up
with more financial institutions to provide customers payment options.
Customers
point to how Easybuild lessens administrative tasks and smoothens their
transactions with the company. For example, Easybuild sends SMS and e-mails to
users once an order is confirmed. This allows customers to track down their
orders, removing the need for constant follow-ups. Easybuild also provides an
option to have orders delivered to their preferred sites.
“Easybuild
has made business transactions easier. You can access all the information you
need and place an order with just a click,” said Cheeny Jacob, administrative
manager of ready-mix concrete producer JJ Horizon based in Iligan City, Lanao
del Norte
Rowell
Dy, owner of AGI Hardware in Pagudpud, Ilocos Norte, could not agree more. He
said, “EasyBuild makes it easier to find the products you want to purchase,
place an order, and monitor them unlike before where you need to go through a
lot of paper works.”
The latest version of the customer portal comes with a mobile app version, allowing mobile-friendly features and better accessibility to Holcim customers.
“I
can say that the app helped us in stock and performance monitoring, especially
since all the information we need is already in one platform,” said Roselyn
Fung, owner of J+ Hardware in Lala, Lanao del Norte.
“We do not have good access to the Internet
here in Ilocos Sur, so I use the mobile app version of Easybuild. Instead of
wasting a lot of time placing and monitoring my orders, I can access all the
information I need using the app. In less than two minutes, you can already
place your order,” said Gil Tapaoan, owner of hardware GVT Trading.
Holcim
Philippines pioneered the online customer platform in the cement industry in 2002
and sees more opportunities in using digital tools to improve engagement with
current partners and reach more clients. The company recently piloted listing
its products on digital marketplace Beam and Go to reach overseas Filipinos who
are interested in purchasing construction materials for home building and
repairs.
Holcim
Philippines Senior Vice President for Sales William Sumalinog said customers
can count on the company to continuously introduce more innovative products and
tools that respond to their needs.
“The changing profile of the market and our
customer requires us to adapt and innovate. We are committed to these
innovations to better serve our customers and grow our business,” he added.
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Holcim Philippines, Inc. (Philippine Stock
Exchange: HLCM) is one of the leading building solution companies in the
country. The Company has a deep portfolio of innovative solutions fostered by a
full range of products from structuring to finishing applications that can help
local builders execute with high performance and efficiency a wide range of
projects from massive infrastructure to simple home repairs.
With cement manufacturing facilities in La Union,
Bulacan, Batangas, Misamis Oriental and Davao, as well as aggregates and dry
mix business and technical support facilities for building solutions, Holcim
Philippines is a reliable partner of builders in the country.
Holcim Philippines is also committed to the highest
standards of sustainable operations and manufacturing excellence with its
plants certified under ISO 14001:2004 (Environmental Management System), ISO
9001:2008 (Quality Management System) and OHSAS 18001:2007 (Occupational Health
and Safety Management System).
Holcim Philippines is a member of the LafargeHolcim
Group, the world leader in the building materials industry present in 80
countries with over 80,000 employees.
REFERENCE:
Contact:
Cara Ramirez
Vice President of Communications
09175219397
annclaire.ramirez@lafargeholcim.com
Don Gil Carreon
Communications Manager
09178142589
dongil.carreon@lafargeholcim.com
Alvin Marayan
Media Relations Director, PRC, Inc.
09989613729alvin.marayan@teamprcinc.com.ph