DULDULAO DOT NET This Day & Beyond

Author: WILMAR NICOLAS DULDULAO

  • Shopee Partners with the Department of Trade and Industry to Launch its Second ASEAN Online Sale Day

    Shopee Partners with the Department of Trade and Industry to Launch its Second ASEAN Online Sale Day

    From August 8 to 10, shoppers can look forward to up to 75% off on ASEAN products.

    Shopee, the leading e-commerce platform in Southeast Asia and Taiwan, launches its second ASEAN Online Sale Day (AOSD) in partnership with the Department of Trade and Industry (DTI). From August 8-10, shoppers can enjoy up to 75% off on featured products from ASEAN countries like the Philippines, Thailand, Malaysia, Singapore, Cambodia, Laos, and Indonesia.

    The ASEAN Online Sale Day is a yearly event that aims to facilitate transborder e-commerce in the region, support local MSMEs in the country, and enhance stronger partnerships between stakeholders and businesses. Users can look forward to amazing brand deals from Krizia Ladies Wear, Go Lokal! Official Store, Mondial88 Trading Corporation, IRVINS Salted Egg, Chocovron, BLK Cosmetics, Happy Skin, Jersey Milk, and the Globe Official Store.

    Marievic M. Bonoan, Director at the DTI – Bureau of Domestic Trade Promotion, said, “The DTI is looking forward to partnering with Shopee once again for the ASEAN Online Sale, and we are thankful for their support in promoting cross-border trade amongst ASEAN countries. It also allows ASEAN nations to promote their products and services on a large platform and establish a strong online presence, further maximizing their online selling experience. We will continue to collaborate with organizations like Shopee to drive economic recovery through e-commerce.”

    E-commerce continues to expand and make a significant impact on the lives of consumers, with about 2.14 billion people expected to buy goods and services online this year.[1] Meanwhile, brands and individuals begin to embrace digitalization and innovative integrations to sustain economic recovery and progression, with a projected growth of $5.4 trillion US dollars worldwide in 2022.[2] With the current global situation, online platforms like Shopee, plays a big role in the new normal and will continue to make online shopping easy and rewarding through initiatives like the ASEAN Online Sale Day.

    Martin Yu, Director at Shopee Philippines, said, “As e-commerce rapidly grows, Shopee continuously finds ways to improve consumer trust in the industry, especially in ASEAN businesses. We are glad to partner with the DTI through this campaign, where we can support local and regional sellers by giving them expanded channels to market and sell their products, promoting cross-border e-commerce activities in the region to drive our region’s digital economy forward.”

    From August 8 to 10, users can get 20% off ShopeePay voucher with a ₱300 min spend*, when they use the code: AOSD2021. Valid on AOSD sale items from Aug 8 to 10, 2021 only. For more information about the ASEAN Online Sale Day, visit https://shopee.ph/m/2021-asean-online-sale 

    Download the Shopee app for free via the App Store or Google Play.

    REFERENCE:

    Hannah Tejuco
    PH Marketing | Public Relations

    Mobile +63 917 808 4894

    Viber +63 917 705 4447

    Address 15F Asian Century Center, 27th St. corner 3rd and 4th Ave., BGC, Taguig, PH 1634

  • Tune in to the Shopee 8.8 Mega Flash Sale TV Special to win up to ₱8 Million Worth of Prizes

    Tune in to the Shopee 8.8 Mega Flash Sale TV Special to win up to ₱8 Million Worth of Prizes

    This August 8, viewers can also look forward to big price drops from top brands, plus appearances by local celebrities such as the Queen of all Media Kris Aquino.

    Shopee, the leading e-commerce platform in Southeast Asia and Taiwan, invites Filipinos to tune in to the Shopee 8.8 Mega Flash Sale TV Special on GMA-7 and Shopee Live this August 8, 10:00AM to 12:00NN. Viewers can enjoy two whole hours of entertainment and shopping with over ₱8,000,000 worth of prizes, exciting flash deals from leading brands in the country, and special appearances from local celebrities.

    Here are the highlights of the 8.8 Mega Flash Sale TV Special:

    • Over ₱8,000,000 worth of prizes

    Viewers should stay tuned for a chance to win plenty of prizes. Eight lucky Watch & Win players will each take home ₱100,000 in cash, ₱10,000 worth of ShopeePay credits, a tablet, and a jacket. Meanwhile, three Shopee Shake players can each win ₱800,000. Users should also play Shopee Quiz for a chance to win up to ₱800,000. Finally, one Shopee Milyonaryo jackpot prize winner gets to claim not just ₱1,000,000, but also eight Lucky Shopee Prizes worth ₱500,000 in total. 

    • Limited-time flash deals from top brands

    Shoppers can enjoy limited-time flash deals from their favorite brands such as Enfagrow, Lactum, Argentina, Potato Corner, Domino’s, Huawei, SM, Gong Cha, Bonchon, and Tiger Sugar.

    • Kris Aquino’s television comeback

    Queen of all media Kris Aquino returns to television as the game master of Shopee Quiz and the host of ShopeePay’s Bongga kay Kris, during which she will share money-saving tips and tricks using ShopeePay. Fans can look forward to the iconic TV personality’s trademark fun and quirky quips.

    • Appearances and performances by other local celebrities

    Ariella Arida and Glaiza de Castro will join TV Special host and Shopee brand ambassador Willie Revillame as his co-hosts. Patricia Tumulak and Victor Anastacio will also host segments. Finally, Andrea Torres and Bianca Umali will star in an all-out K-Pop themed number.

    Shopee 8.8 Mega Flash Deals Sale

    Until August 8, Filipinos can enjoy promotions such as midnight flash deals, ₱8 flash deals, and free shipping with no minimum spend at the Shopee 8.8 Mega Flash Deals Sale. Shoppers can also enjoy up to 90% off on a variety of brands.

    Shoppers can also pay safely from their homes by going cashless with ShopeePay. On August 8, users can enjoy ShopeePay promotions such as up to 50% cashback on Bills Payment; 10% discount on mobile load; and ShopeePay ₱1 Deals from Puregold, Seaoil, Potato Corner, and more during over 33x flash timings. On August 7, shoppers should also top up their ShopeePay wallets through their debit card, online banking, or over-the-counter payment partners with a minimum of ₱300 for a chance to win ₱20,000 ShopeePay credits.

    To win up to  ₱5,000 worth of ShopeePay credits, users can also join the #BudolFinds challenge on Tiktok until August 8. Interested participants should buy products from the Fashion, Food & Beverages, Electronics, Beauty/Personal Care, and Home categories on Shopee, shoot a creative 30-second review, and include the hashtag #BudolFinds in the caption. For more details about the #BudolFinds challenge, visit https://shp.ee/u6vfw6j.

    For more information about the 8.8 Mega Flash Deals Sale, visit https://shopee.ph/m/8-8.

    Download the Shopee app for free via the App Store or Google Play.

    REFERENCE:

    Paulo Oga
    PH Marketing | Public Relations, Media Relations

    Mobile/ Viber/ Whatsapp +63 917 650 1835

    Address 15F Asian Century Center, 27th St. corner 3rd and 4th Ave., BGC, Taguig, PH 1634

  • Shopee Mall Brands Ramp Up Efforts to Maintain Steady Growth at the 8.8 Mega Flash Sale

    Shopee Mall Brands Ramp Up Efforts to Maintain Steady Growth at the 8.8 Mega Flash Sale

    This coming 8.8, brands are offering special deals and big discounts for shoppers, along with free shipping with ₱0 minimum spend and ₱8 peso deals.

    With the surge of online shoppers driving the need for digital evolution, brands are continuing to adapt to cater to the rapidly changing behavior of the Filipino consumer, with support from Shopee, the leading e-commerce platform in Southeast Asia and Taiwan. With the upcoming Shopee 8.8 Mega Flash Sale, brands such as OPPO, Colgate-Palmolive, and Nestlé share how they maximize their strengths to establish themselves as a prime player in the e-commerce landscape and how this gives them the opportunity to give their customers value for money deals and provide them with a more engaging online experience.

    Leveled-up customer engagement for OPPO

    As a leading global smart device company, OPPO sees its partnership with Shopee as a great avenue to connect and virtually interact with its customers. Through in-app features like Shopee Live and Shopee Feed, they get to explain their products in real-time and get to answer questions sent via the comments section. This unique interaction between brand and buyer is a way to build customer loyalty, especially now that people are shopping online for their needs.  Sam Li, E-Commerce Manager at OPPO Philippines, said, “Shopee has provided us with really good support to engage with our customers. Shopee also helped us gain traction in our store with the help of Shopee Ads and Top Picks. Through marketing campaigns and engagement tools, we were able to grow our brand and reach more people with our products.”

    Growth opportunities for Colgate-Palmolive Philippines

    Over the last two years, Colgate-Palmolive Philippines has been pushing its business expansion in the digital space exponentially. Colgate-Palmolive Philippines’ Official Store on Shopee Mall grew strongly from 2019 to 2020 and is expecting to sustain its momentum through 2021, led by Tender Care, Palmolive, Colgate, Ajax, and Irish Spring. The Colgate brand also recorded a notable 7x uplift in orders during its first Shopee Super Brand Day with a campaign that focused on celebrating individuality and bold self-expression. This 8.8, Colgate-Palmolive Philippines is excited to maximize the Flash Sale feature as it allows them to introduce their products to new customers and get shoppers excited about the brand’s promos.

    Erica Sangoyo, eCommerce Team Leader at Colgate-Palmolive Philippines, said, “Shopee has been a collaborative partner to the Colgate-Palmolive team. Over the years, we have worked closely together to bring to life our brand experience in the digital space and make our products accessible to all our consumers. We will continue to work together to ensure that our shoppers stay engaged and excited about our upcoming campaigns.”

    Evolving consumer experience for Nestlé

    To cater to the evolving consumer landscape, Nestlé consistently utilizes Shopee’s onsite solutions that work best with the brands under them. Nestlé launched the International Coffee Day Campaign in 2019 but expanded it to incorporate it with its Nescafe CSR initiatives last 2020. They saw significant growth during the campaign and it was also a great way for them to build brand equity with Shopee’s millennial customer base.

    Ariana Henares, E-Commerce Manager at Nestlé Philippines, said, “Shopee is a valued partner of Nestlé in supporting our brand initiatives and growing our e-commerce footprint. We consistently work with Shopee on activities to increase our brand’s online sales and delight our consumers. We are looking forward to continuing working together with Shopee to be able to deliver a great user experience for a growing customer base and are excited to further grow the partnership in the coming years.”

    In line with Shopee’s aim to offer its users convenient access to brands and their amazing deals, Shopee invites everyone to check out the Shopee 8.8 Mega Flash Sale happening until August 8. Shoppers can look forward to free shipping with ₱0 minimum spend, ₱8 peso deals, and up to 90 % off on brand favorites such as Lactum, Xiaomi, realme, vivo, OPPO, Colgate-Palmolive Philippines, Nestlé Store, Pampers, P&G Beauty, Unilever Beauty, L’Oréal Paris, INSPI, The SM Store, Huawei Official Store, Johnson & Johnson, and Abbott Philippines.


    To save more on purchases from your favorite brands, use ShopeePay to enjoy daily free shipping and coins cashback. Top up your ShopeePay wallet through your debit card, online banking, or over-the-counter payment partners. Get up to 50% cashback when you pay your electricity, water, and internet bills with ShopeePay. Enjoy ShopeePay ₱1 Deals from Puregold, Seaoil, Potato Corner, and more; 10% off on mobile load; and flash deals on mobile load & data for as low as ₱1.

    For more information on the Shopee 8.8 Mega Flash Sale, visit https://shopee.ph/m/8-8. 

    Download the Shopee app for free via the App Store or Google Play.

    REFERENCE:

    Paulo Oga
    PH Marketing | Public Relations, Media Relations

    Mobile/ Viber/ Whatsapp +63 917 650 1835

    Address 15F Asian Century Center, 27th St. corner 3rd and 4th Ave., BGC, Taguig, PH 1634

  • Introducing the GUESS Originals Summer2021 Collection + GUESS Originals KIT Program

    Introducing the GUESS Originals Summer2021 Collection + GUESS Originals KIT Program

    Los Angeles, CA —The Summer 2021 GUESS Originals collection is returning with its newest essentials line coined the GUESS Originals Kit Program.  The program continues to be refreshed seasonally with essential core fits and colors featuring premium fabrics and timeless designs for both men and women.  The GUESS Originals capsule and Kit Program includes the brand division’s most contemporary denim styles and is available beginning July 16, 2021, in select GUESS retail stores and guess.com.ph.

    GUESS Originals Collection

    The Summer GUESS Originals Collection for both men and womentakes inspiration from the California surf scene and features surf inspired graphics from the archives.  The relaxed California lifestyle inspires the pastel colorsand softer washes in this delivery.  The summercollection feature timeless silhouettes with a fashion-forward approach.

    The men’s collection offers an array of tees, tanks, sweat shorts, slim and straight leg denim in light, dark, and black washes. Jogger pants, hoodies and crew neck sweatshirts return in gray, black and white tones and provide a laid-back look to your style.  All denim pieces from the GUESS Originals seasonal offering also feature the iconic triangle logo on the back pocket.

    The women’s capsule incorporates a selection of tanks and crop tops in pale banana yellow and jet black. Knit sets in the form of button ups, provide ultimate comfort to your wardrobe. A two-piece matching crop top and short set in daisy prints are the ultimate go-to summer styles that are both lightweight and fashion forward. The denim options are available in the form of cropped mom jeans, high rise, carpenter fit denim and the debut of a retro-inspired wide leg style.

    GUESS Originals Kit Program

    Each style featured in the GUESS Originals collection pairs back to the core styles offered in the Kit Program.  Each silhouette included in the program emphasizes premium denim and heritage styles from the brand’s design archives. The Kit pants are an assortment of elevatedlighttwill cargo pants, light chino khaki woven pants as well as light to dark stonewash denim. The Kit Program also includes chambray shirts and pocket tees for men. The women’s GO Kit Program offers a variety of ribbed tanks, bodysuits, mid-thigh shorts, as well as a light and dark stonewash denim jacket.

    Pricing for the GUESS Originals collection + GUESS Originals Kit Program ranges from P 1,698 to P 3, 898 for tops, bottoms, dresses, hats and denim.

    About GUESS?, Inc.

    Established in 1981, GUESS began as a jeans company and has since successfully grown into a global lifestyle brand.  Guess?, Inc. designs, markets, distributes and licenses a lifestyle collection of contemporary apparel, denim, handbags, watches, eyewear, footwear and other related consumer products. Guess? products are distributed through branded Guess? stores as well as better department and specialty stores around the world. As of January 30, 2021, the Company directly operated 1,046 retail stores in the Americas, Europe and Asia. The Company’s partners and distributors operated 524 additional retail stores worldwide. As of January 30, 2021, the Company and its partners and distributors operated in approximately 100 countries worldwide. For more information about the Company, please visit www.guess.com.

    REFERENCE & CONTACT:

    Kaitlyn Quail
    GUESS?, Inc.
    212.852.0568
    kquail@guess.com

  • Fiberglass Screen Rolls for outdoor area against high winds, rain storms and insects intruders

    Fiberglass Screen Rolls for outdoor area against high winds, rain storms and insects intruders

    Do you need protection, guardian or preventive equipment in your place against high winds, rain storms and other poor weather conditions? How about when you’re dealing with insects as you’re are relaxing on the patio or porch, have you decided to block them of entering the enclosed area?

    In my opinion, we need to preserve and protect the places or areas of our house where we dwell or live with just to ensure the safety of our family. Planning, budgeting and decision making are some of the factors to be considered before the implementation of a certain project which includes purchasing of affordable and quality materials, labor and excellent services just to ensure a successful project. Remember this quote, “if there’s a problem there’s always a possible solution.   

    The solutions of these cases or problems may be solve through investing or purchasing Fiberglass Screen Rolls, a strong, yet affordable material that makes for an excellent screen. If you’re screening an outdoor area like a patio, porch, or enclosed pool area, this is the screen you need for the best long-term results. In a range of sizes, we offer our heavy-duty fiberglass patio and pool screen rolls that are great for both homeowners and professional screeners.

    The Management of online store of Quality Window Screens recommends Fiberglass which is a better choice for high-traffic areas since it does not dent or mark the mesh when pressure is applied, which is ideal in spaces where people and pets frequent. The mesh is 18×14 with a .013 diameter, making it very durable and ready to take on poor weather conditions. The Charcoal color of the fiberglass patio screen rolls makes it incredibly versatile, effortlessly matching any home’s indoor or outdoor color scheme. For largescale outdoor jobs, these are time and money-saving for professional screeners. They’re available in widths of 36″ to 108″ by 100′ long. All you’ll need to do is cut them the right size and keep the process moving. No more small 50′ or 25′ screen wire rolls to slow you down! With just a handful of these rolls, screeners will be able to get more jobs done without the annoyance of running out.

    If you’re a homeowner planning to build your own screen frames, one or two rolls of our fiberglass patio and pool screen should be more than enough for your entire home. Enjoy the outdoors insect-free and feel comfortable in your place against high winds, rain storms and other poor weather conditions by installing quality and affordable screens.

  • Keep productivity, security high and downtime low with the feature-packed HP ProDesk PC family

    Keep productivity, security high and downtime low with the feature-packed HP ProDesk PC family

    Working from home does come with its own set of benefits and challenges. The bottom line is to remain comfortable and productive despite the inevitable distractions and the countless problems, which can and will result in downtime, if one is not careful.

    A good way to remain continuously efficient while working remotely is with a reliable and hardworking computer system like the HP ProDesk PC Family.

    Experience expansion and flexibility at its finest with the HP ProDesk 400 G7 Microtower PC

    Get the WFH essentials

    The most basic home office set-up requires a usable desk, and a comfy chair, but the most crucial of all these requirements is of course, a computer, without which, working remotely, would not even be possible.

    Designed to meet all the needs of remote working, HP’s ProDesk PC Family is powered by Intel Core processors, one of the most trusted and preferred processor brands in the market today.

    Here’s a quick summary of the HP ProDesk PC Family, in a snapshot:

    • HP ProDesk 400 G6 Desktop Mini PC – Though small in size, this desktop delivers robust power for your daily demands. It’s compact and stylish, but is capable of high-speed responsiveness, and offers a wide range of settings for adaptable flexibility.
    • HP ProDesk 400 G7 Microtower PC – A reliable desktop where expansion is possible, since it features three bays and three slots, for storage, WLAN M.2 slots, and configurable ports.
    • HP ProDesk 400 G7 Small Form Factor PC – This desktop, though a bit smaller than the HP ProDesk 400 G7 MT, still delivers the same features, but only has two bays and two slots for storage, WLAN M.2 slots, and configurable ports.
    Meet the daily demands of working from home with the compact, stylish, but powerful and flexible with the HP ProDesk 400 G6 Desktop Mini.

    Work securely at home

    Privacy and security remain as the top two requirements when working remotely or at home. These protective measures are necessary to protect files and confidential documents. Locking the computer nowadays is no longer enough.

    Besides having strong password protocols in place when it comes to WiFi networks, the most effective way of protecting and securing files when working remotely or at home is having a computer powered and configured with extra protection. The HP ProDesk Family are hardware-enforced with privacy solutions including:

    • HP Sure Sense – Exceptional protection against advanced malware through deep Artificial Intelligence Learning.
    • HP Sure Click – Secures the computer when surfing the Internet or viewing untrusted documents.
    • HP BIOSPhere Gen6 – Enables and disables specific ports and even blocks a USB from booting, when found to be infected with a virus or Malware.
    • HP Manageability Integration Kit – High-speed image creation and hardware, BIOS, and security through the Microsoft System Center Configuration Manager.

    The HP ProDesk PC Family offers a myriad of options depending on the user’s specific needs and requirements. Working either from home or remotely is now the reality and with HP’s wide selection of personal computers, backed by its well-known reputation, selecting any HP-branded PC, would be a wise investment indeed.

    Grab the small but terrible HP ProDesk 400 G7 Small Form that delivers high performance to accomplish the requirements of remote work.

    Get the HP ProDesk 400 G7 Small Form Factor PC online via https://bit.ly/HPProDeskG7 today.

    REFERENCE:

    JEAN RICELLE A. AQUINO

    Public Relations Supervisor

    Stratworks, Inc.

    0927 027 8975

  • 5 Easy Tips to Help You Shop Wisely at the Shopee 8.8 Mega Flash Sale

    5 Easy Tips to Help You Shop Wisely at the Shopee 8.8 Mega Flash Sale

    Enjoy exciting promos such as Midnight Flash Deals, Daily ₱8 Flash Deals, and free shipping with no minimum spend

    If you’re an online shopping newbie, or maybe an occasional shopper who struggles to navigate e-commerce platforms, then you’re probably wondering what flash deals are. On Shopee, flash deals are limited-time price drops, available in limited quantities. In fact, you get some of the biggest discounts when you shop flash deals. A lot of these flash deals can go for as low as ₱8!

    At Shopee 8.8 Mega Flash Sale, which runs until August 8, you can enjoy not just flash deals, but also free shipping, themed sales, cashback, and more. Before you start shopping, check out the tips below so you can maximize and enjoy your shopping experience without having to worry about missing out on limited-time offers:

    1. Keep tabs on Daily Flash Deals

    Click the Flash Deals tab on your Shopee homepage and scroll through the products to find the best deals of the day. On this page, you can also see the items scheduled for flash deals. Press “Remind Me” to receive a notification once your desired flash deal goes live. You can check out Mall Flash Deals for deals from your favorite brands. Alternatively, you can check your preferred sellers or brands’ pages to check which items are up for flash sales soon. Wait for bigger flash deals to drop daily from midnight to 2:00 AM as well.

    1. Add to cart in advance

    Before any big sale, make it a habit to add the items you want to buy to your shopping cart. This saves you precious time, and helps you avoid running out of that item you’ve had on your wishlist for weeks! Once the clock strikes midnight, check out your items, hassle-free.

    1. Check for free shipping

    Admit it: free shipping makes online shopping so much more enjoyable! To get your money’s worth, don’t forget to claim your free shipping vouchers before you check out. Head on over to Free Shipping on your Shopee homepage to check when new free shipping vouchers drop.

    1. Schedule your shopping sprees accordingly

    Set reminders for themed sales such as Shopee Mall Sale on July 26; Sports and Motors Sale on July 27; Shopee Beauty Day on July 28; Electronics Sale on July 29; ShopeePay Day on July 30; Home and Outdoors Sale on July 31; Shoes and Bags Sale on August 1; Toys, Kids, and Babies Sale on August 2; Groceries and Pet Care Sale on August 3; Fashion Sale on August 4; and Mobile and Laptops Sale on August 5. Indeed, there are flash deals for all kinds of shoppers to enjoy. Make sure you’re ready to add to cart so you don’t miss out!

    1. Use ShopeePay for more deals

    Top up your ShopeePay wallet through your debit card and other convenient channels to enjoy more exclusive deals such as free shipping with a minimum spend of ₱199, 15% cashback, ShopeePay ₱1 Deals, ₱10 worth of data for only ₱1, and up to 25% cashback on Bills Payment. You can also get 20% cashback when you Scan to Pay with ShopeePay for your cash-on-delivery (COD) orders with your ShopeeXpress rider.

    For a chance to win more ShopeePay credits, join the #BudolFinds challenge on Tiktok from July 26 to August 8. Just buy products from the Fashion, Food & Beverages, Electronics, Beauty/Personal Care, and Home categories on Shopee. Then shoot a creative 30-second review and include the hashtag #BudolFinds in the caption. Participants can win up to ₱5,000 worth of ShopeePay credits. For more details about the #BudolFinds challenge, visit https://snssdk1180.onelink.me/BAuo/BudolFinds.

    To discover more about flash deals, visit https://shopee.ph/m/8-8. 

    Download the Shopee app for free via the App Store or Google Play.

    REFERENCE:

    Hannah Tejuco
    PH Marketing | Public Relations

    Mobile +63 917 808 4894

    Viber +63 917 705 4447

    Address 15F Asian Century Center, 27th St. corner 3rd and 4th Ave., BGC, Taguig, PH 1634

  • Cebuana Lhuillier nabs 2021 International Service Excellence honors; technology-driven customer service innovations cited as industry game changers

    Cebuana Lhuillier nabs 2021 International Service Excellence honors; technology-driven customer service innovations cited as industry game changers

    Cebuana Lhuillier was named as one of the winners of the recently-concluded 2021 International Service Excellence Awards organized by the Customer Service Institute of America (CSIA). CSIA cited the company’s push in digitalizing its customer response, paving the way for faster communication between the three-decade-old company and its millions of loyal clients. 

    The company bagged the Customer-focused Innovations nod due to its development of creative and inventive means of engagement and product usage, with the following milestones considered as game changers in its industry: CEB, Cebuana Lhuillier’s very own Intelligent Virtual Assistant; Cebuana-from-Home, an online platform which provides clients with a 360-degree access to Cebuana Lhuillier’s suite of services, and the eCebuana App, among others. Cebuana Lhuillier’s commitment to further improving client experience and engagement through technological innovations also impressed the judges. 

    “This recognition is a huge honor for us here at Cebuana Lhuillier, especially for our Customer Service team. As we see a continuous push for more product and service innovations to answer our clients’ changing needs, we also remain committed to improving how serve them—with emphasis nowadays on faster, more efficient, and more convenient service delivery,” shared Jean Henri Lhuillier, President & CEO of Cebuana Lhuillier. 

    “Our step towards digitalization is our response to this. By coming up with innovative digital solutions and making them available to every Ka-Cebuana, we provide them with options to better enjoy and appreciate our services, whether online or offline. More than just solutions, these innovations highlight how for Cebuana Lhuillier, our clients remain the heart of our organization,” he adds. 

    Marissa Ancog, Cebuana Lhuillier First Vice President and Group Head for Planning and Quality Management, emphasized the importance of finding solutions that best serve the clients’ needs. “Making our clients happy has always been the core of what we do. As our clients’ needs evolve through time, the same goes with the level of service we provide—whether online, through our Customer Care hotline, or our branches. Aside from finding the best solutions through technology to help our Ka-Cebuanas, we also make sure that our frontliners are ready, well-trained, and well-informed at all times.” 

    Cebuana Lhuillier’s foray into digitalization of its products and services including client engagement started more than two years ago, in a move that signified the pivot of the thirty-year-old brand to a Fintech company. Ultimately, the innovations including the continued improvement of systems used in branches, access to services through mobile apps, easier communication to clients through the use of social media and bots, an upgraded and improved customer service hotline, have benefited customers who were able to experience a faster, more convenient level of service. 

    This also allowed the company to pivot and adjust faster to the needs of its clients with the implementation of a strict lockdown in the Philippines in 2020, following the spread of the COVID-19. Through the programs and applications put in place, clients were still able to have safe and efficient access to micro-financial solutions, especially during the most challenging period of last year when majority of banks and financial institutions were closed. 

    Cebuana Lhuillier president & CEO Jean Henri Lhuillier receives this year’s International Service Excellence trophy, in recognition of the company’s commitment to game-changing innovations in customer service.

    The International Service Excellence Awards serve as the global benchmark for innovative and noteworthy customer service, recognizing brands and individuals worldwide for their exceptional work. This year, Cebuana Lhuillier had the distinction of being the only Philippine-based brand awarded this merit. The company is a consistent awardee from the award-giving body, notching the following wins under its belt in the last three years: 2020 International Service Excellence Award Customer-Focused Innovations Category, 2019 International Service Excellence Award – Large Business Category, and 2018 International Service Excellence Award – Best of the Best Category. The awards are managed by CSIA, as assigned by the International Council of Customer Service Organizations (ICCSO).

    REFERENCE:

    JEAN RICELLE A. AQUINO

    Sr. Media Relations Officer

    StratWorks, Inc.

    0927 027 8975