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How to Enjoy Secure and Convenient Shopping This Holiday Season
PayPal gives 5 practical tips for safe online shopping

Christmas is officially in the air. The parols are out, Jose Mari Chan is dominating the airwaves, and Filipinos are checking off items on their holiday shopping lists. The festive season also brings with it the stress of navigating heavy traffic and long lines at retail stores. That’s why many opt for online shopping instead.

Ecommerce continues to gain popularity in the Philippines,¹ with convenience and security being the key drivers for this trend.² And why not shop online? The bargains are there, the selection is vast, and payment is convenient.

With online shopping expected to increase in the weeks leading up to December, opportunistic cyber criminals will be looking to prey on vulnerable online shoppers. According to cybersecurity firm Kaspersky, the Philippines was the fifth-most targeted country after Algeria, Nepal, Albania and Djibouti. This was attributed to the general carelessness and lack of online security awareness among Filipino Internet users, leading to a large number of drive-by download attacks.³

But being aware of these threats can ensure that your time spent after Boxing Dayis with loved ones and not customer service representatives. PayPal, one of the world’s leading commerce enablers, offers practical tips on staying safe while shopping online this season.
1. Only shop on secure websites.Start at a trusted site. Search results can sometimes lead you astray, and sales on other sites might look enticing, but make a few checks before giving up your info to any website.
Look out for the padlock icon on sites and ensure that they start with “https” before entering your account information and password. This means that the site is secure and any financial or personal details that you provide are encrypted.

To be extra careful, a quick check to see if this website has a social media presence can uncover reviews to see if there are concerns raised by other customers.

Also, beware of misspellings or sites using a different top-level domain (.net instead of .com, for example)—those are some of the oldest tricks in the book.
1. Use a strong password.A secure, unique password for each of your online accounts is never more important than when banking and shopping online. A strong password should be: more than 8 characters long; use upper case, lower case, a number, and a special character; not a word or date associated with you; a combination of words with unusual capitalization, numbers, or a special character; and most importantly, something you can remember.
But even a perfect password isn’t perfect. Another option is to use a password manager to create virtually uncrackable passwords for you. It’ll also keep track of them and enter them, so you don’t have to think about it.
1. Opt for 2-factor authentication.Having 2-factor authentication can prevent loss of confidential information & can prevent data from being hacked. This security measure has been used to control access to sensitive data and systems, and online services are increasingly introducing 2-factor authentication to prevent their users’ data from being hacked. It also prevents fraudulent transactions when someone tries to transact using your data.
1. Use Trusted Online Payment Systems.Link your credit card to your PayPal account to not just shop securely, but to also enjoy rewards such as cashbacks and rebates as well. Aside from being able to link multiple credit cards to your account, using PayPal to complete your online purchases keeps your financial details more secure while still enabling you to enjoy the rewards associated with each card (contact your card issuer for details).
PayPal’s Buyer Protection policy also covers eligible purchases, should anything go wrong with your purchase.
1. Beware of Phishing Emails.During key shopping periods like the Christmas season, you are likely to be swamped with festive e-mailers from your favorite online stores telling you about their fabulous promotions. While it may be tempting to click through, keep a lookout for tell-tale signs that it could be a phishing email.
PayPal’s world-class cyber defence centre provides coverage 24/7, 365 days a year. Through coordinated efforts, the company has successfully shut down 500,000 fraudulant websites annually. Lookout for potential red flags, such as poor grammar or spelling, and URLs and domains that don’t match the sender before clicking through the links.

About PayPal

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering 300 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

Reference:

Catherine Llanes

Media Relations Manager

T. +63 2-332-10-31 loc. 103

M.+63 919 005 2173

M2COMMS | M2SOCIAL | M2LIVE | PROI
December 10, 2019
PayPal inaugurates largest and first consolidated operations site in PH

Digital payments leader to hire 1,000 more employees by the end of 2020

Senior Director and Philippine Site Lead John Nicholls delivers the welcome remarks, focusing on the company’s goals and thanking the leadership team for gracing the event.

On the heels of announcing its office opening earlier this year, PayPal, a global leader in online payment solutions, officially inaugurated its operations site today in Alabang, Metro Manila – the company’s largest and first consolidated operations site in the country.

PayPal has now hired over 700 people for this new office, with the intention of enlisting 1,000 more employees by the end of 2020. The company will look to fill key roles in customer support, voice and non-voice processes, and risk management to cater to English-speaking customers worldwide. Initially, the company aimed for 1,000 hires through 2021, but with growing needs for key business functions and a large pool of available local talent, this target has since been increased.

The company’s decision to setup its global operations center in Alabang reinforces the country’s reputation as a hotbed for talent. “Filipinos are renowned not only for their outstanding command of the English language, but also for their customer service expertise, as well as their resourcefulness, hard work, and openness to new experiences. At PayPal, we embrace passion and diversity as part of our culture, and Filipino talents make for the perfect fit when it comes to the values we strive for as a global company,” said John Nicholls, the Country Lead and Senior Director of PayPal Global Customer Services.

With more than 286 million active PayPal account holders, and availability in over 200 markets, supporting customers around the world will be no easy task. All prospective employees in this new site can expect to receive robust product and cultural training that will equip them with the necessary knowledge and skills to better understand PayPal customers, as well as the intricacies of the many international markets they will serve.

An office designed for millennials

In 2020, it is estimated that at least half of the global workforce will come from the millennial generation, those who are now in their 20s and 30s. In the Philippines, millennials make up a significant part of the country’s total population and its labor force—with 1/2 of the total population aged 15-34, making up 43.9 percent of the labor force. This means that millennials will play a pivotal role in building a future for organizations, both foreign and local.

As an organization, PayPal champions innovation, collaboration, inclusion, and wellness—which are themes that resonate with Filipinos, particularly millennials. This is in full display at the company’s office in Alabang.

Apart from rest areas, a karaoke room, and a games area, the new office sports a modern cafeteria serving organic food that easily converts into a function zone complete with built-in LED screens and state-of-the-art sound system for events. To encourage teamwork and connectivity among employees, the spacious site also features open collaboration zones and WiFi on all floors.

“Our facilities are meant to embody PayPal’s work-culture philosophy which prizes innovation, collaboration, inclusion, and wellness. By nurturing these values in our office spaces, we provide our teams with the very best in coaching, mentorship and leadership, so they grow personally and professionally in their careers,” Nicholls explained.

Senior Director and Philippine Site Lead John Nicholls delivers the welcome remarks, focusing on the company’s goals and thanking the leadership team for gracing the event.

As PayPal pursues its vision of democratizing financial services, it is looking to recruit more talent for a wide range of customer support roles. To find out more about these opportunities, visit www.paypal.com/jobs.

About PayPal

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 286 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

October 2, 2019
Cross-border trade to accelerate expansion opportunities for Filipino SMEs

A growing cross-border e-marketplace in Asia Pacific is a signal for Filipino SMEs to consider taking their products and services abroad, according to PayPal.

The global leader in digital payments and Ipsos recently released the 2018 PayPal Cross-Border Consumer Research, which investigates the online shopping habits of approximately 34,000 consumers in 31 countries — including the Philippines. It reveals a growing cross-border e-commerce scene, with the US and China being the biggest markets in terms of online spend.

According to the study, there is a healthy appetite for e-commerce in APAC, with 48 percent of consumers shopping cross-border in the last 12 months. “This is a huge opportunity for local entrepreneurs to expand their businesses beyond the Philippines. China, in particular, shows significant promise as the Philippines improves its bilateral relations with the world’s second largest economy,” said Abhinav Kumar, Head of Strategic Partnerships for PayPal in Southeast Asia.

China, the largest market for online purchases in the world, spent an estimated total of RMB 3.9 trillion for online transactions in 2017. This is projected to increase to RMB 5.4 trillion in 2018. Cross-border trade (buying from a website not in their own country) is increasing with 43 percent of Chinese consumers shopping cross-border in the last 12 months compared to 26 percent the previous year.

APAC countries like Australia, India and Japan are likewise growing fast. For 2018, the PayPal study projects Japan to increase its total online spend by 26 percent, India by 53 percent, and Australia by 19 percent.

Cross-border opportunities for Filipino merchants

The digital upheaval brought about by social media and increased smartphone penetration translate to increased opportunities for cross-border trade, as seen by the projected growth in online spending. The world has become much smaller as platforms like PayPal enable merchants to take advantage of opportunities by connecting them with global consumers, allowing SMEs and micro enterprises more opportunities to thrive.

According to the study, the top few reasons for the growth in cross-border shopping can be attributed to the novelty of accessing items that are not available in their own country (49 percent) or to discover new and interesting products (34 percent). Over 30 percent of consumers from China and Australia who shop online cite finding items that are hard to find locally as a reason for making them more likely to shop cross-border.

“The demand for unique products is there, and this is an opportunity for Filipino businesses to showcase products not available elsewhere. The Philippines produces many unique products thanks to its rich culture, and with e-commerce, local merchants can now bring uniquely Filipino products to the world,” said Kumar.

Cosmetics on the rise for APAC consumers

As more and more Asian nations become more open to cross-border trade, Filipino businesses should be mindful of what consumers are buying to be able to take full advantage.

Globally, fashion, such as clothing, footwear and accessories, remain the top category for online shopping, with 68 percent of cross-border online shoppers having spent on these items in the past 12 months.

While APAC shoppers are forecasted to be spending more online in 2018, buying behaviors are also changing. Survey results showed that Chinese consumers are turning their attention to spending on things for health and beauty as well as their children, with online spending on cosmetics and baby supplies predicted to increase by 21 and 31 percent, respectively, in 2018. In India, online spending on the same categories are forecasted to increase by 40 and 37 percent, respectively. Consumer electronics is also another growth category in APAC, with online spending in the category expected to grow by 40 percent in India, 20 percent in China, and 13 percent in Australia.

Security a key driver of cross-border trade

Despite the increasing popularity of international online shopping among consumers across the globe, challenges to cross-border shopping remain. Barriers vary from region to region. Over a third (38 percent) of all online shoppers say that having a more secure way to pay would make them more likely to shop internationally.

In order for Filipino merchants to take full advantage of the expected increase in online spend, they need to address these barriers to encourage overseas purchases. With PayPal, they can connect to international consumers via a secure, seamless, and hassle-free network.

“At PayPal, we understand that while more and more people shop online, the hassle of online payments can be a barrier. PayPal addresses those concerns through a more convenient and more secure online payment facility for consumers to buy the things they need and love. As Filipino businesses take their cross-border sales online, we are proud to empower people and businesses to join and thrive in the global economy,” added Kumar.

PayPal endeavours to bring a sense of security to online shoppers with Refunded Returns (terms and limitations apply). In addition to Refunded Returns, PayPal offers Buyer Protection for eligible transactions to help provide a greater peace of mind for online shoppers. This protection goes both ways as merchants can be protected against eligible fraudulent transactions with Seller Protection.

About PayPal

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. For more information on PayPal, visit https://www.paypal.com/about. For PayPal financial information, visit https://investor.paypal-corp.com.

Catherine Llanes
Media Relations Manager
m: +63 917 5820573
t: +632 332 1031 loc. 108
http://www.m2comms.com/

August 20, 2018