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  • Robinsons Bank rolls out new digital solution with its cardless ATM withdrawal for SAP beneficiaries

    Robinsons Bank rolls out new digital solution with its cardless ATM withdrawal for SAP beneficiaries

    Robinsons Bank (RBANK) has rolled out a new digital solution that will provide ease and convenience for the thousands of Filipinos that are awaiting their financial aid from the government.

    In partnership with the Department of Social Welfare and Development (DSWD), RBANK successfully started the digital disbursement of the Social Amelioration Program (SAP) subsidy in Laurel, Batangas.

    With RBANK’s new digital solution, beneficiaries were able to receive their SAP payouts through a cardless withdrawal process using RBANK ATMs instead of going through manual disbursement and risk exposure to the Covid virus.

    “We, at Robinsons Bank, were eager to partner with DSWD for this initiative. We believe that our efforts have always had the bigger purpose of uplifting the lives of our fellow Filipinos — in line with our advocacy of financial inclusion. With this process, we also provided them with a bank account. We know that with our digital banking solutions, we can, and we want to do our part in helping our kababayan during these hard times,” RBANK Retail Banking Segment Head Salvador “Buddy” Paps shared.

    After the success of the initial distribution, RBANK is set to roll out the cardless withdrawal of the SAP payout for the second batch of beneficiaries in Laurel, Batangas, and to more places in the NCR and Albay in the coming weeks.

    According to Mr.Paps, RBANK went through a lot of preparation to ensure  that the service will be easy even for those unfamiliar with transacting via the ATM. 

    Shifting to digital disbursement

    Committed to providing ease and convenience in all its services, RBANK has also trained DSWD representatives so they can readily assist the beneficiaries in completing their cardless withdrawal process. This ensured that the payout will move swiftly and avoid instances that can hold back the queue.

    “Sobrang dali lang po ng pagkuha ng subsidy kumpara sa ibang transaction. Kinailangan lang mag-reply sa text at sundin ang instructions. Wala akong naging problema, sobrang bilis ng processing. Maraming salamat po sa Robinsons Bank kasi mas pinadali niyo ang pagkuha ng SAP subsidy,” one of the beneficiaries expressed (identity withheld for safety).

    Furthermore, another beneficiary was also very happy with the outcome of the distribution, “Sobrang dali lang po. Wala pang isang minuto nakapagwithdraw na ako. Walang hassle.”

    The shift to a digitalized disbursement through RBank’s E-Ayuda aims to speed up the distribution process to the beneficiaries. With E-Ayuda, RBank was able to provide the beneficiaries with a bank account that could store the government’s cash assistance, making the withdrawal process easier. They can also choose to upgrade their accounts to a Simple Savings account, to widen the banking features that they can enjoy.

    Securing a safe payout

    As hundreds of beneficiaries were expected to flock  the Municipal Hall of Laurel, DSWD and the LGU assisted in managing the crowd for a smooth flow from registration to payout . The presence of the local police helped in maintaining security and order in the premises. The SAP beneficiaries waited comfortably in the municipal gym while they underwent initial screening to ensure a faster process with their withdrawal.

    Additionally, in keeping with health and safety protocols, beneficiaries were ushered to the pay-out location in batches.

    Through digital innovation and RBANK’s coordination with the LGU and DSWD, the SAP payout in Laurel, Batangas proved to be a success.

    RBank, with the help of its wholly-owned subsidiary, Legazpi Savings Bank (LSB) has also begun the distribution of the SAP payout in different municipalities in Albay. According to LSB President Mykel D. Abad, being tapped as a partner of DSWD is a “great opportunity as LSB has always aspired to be of help to those in need.”

    Recognized as the Fastest Growing Commercial Bank in the Philippines for 2020, Robinsons Bank is the financial services arm of the JG Summit Group of Companies, one of the largest conglomerates in the Philippines. It currently ranks 18th among universal and commercial banks in the country, with assets amounting to Php 131.088 Bn as of December 2019.

    For inquiries and concerns, you may reach Robinsons Bank through its Customer Care Center at (02) 8637-CARE (2273) or domestic toll-free 1-800-10-637-CARE (2273); or visit its website at www.robinsonsbank.com.ph. Like us on Facebook at www.facebook.com/robinsonsbank. Stay updated and join RBank’s Viber Community at https://bit.ly/RBankCommunity to know the latest announcements.

    REFERENCE:

    Catherine Llanes

    Media Relations Manager

    T. +63 2-332-10-31 loc. 103

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  • Robinsons Bank wins PH ‘Fastest Growing Commercial Bank’ for the 2nd time

    Robinsons Bank wins PH ‘Fastest Growing Commercial Bank’ for the 2nd time

    Robinsons Bank once again wins as the “Fastest Growing Commercial Bank— Philippines 2020” in 6th Global Business Outlook Awards, securing a back-to-back win of a highly-coveted recognition.

    Geared towards creating a more significant presence in the banking industry, RBank has maintained a sound financial performance since the rollout of Roadmap 2020 in 2015 when President Elfren Antonio S. Sarte took over the bank’s leadership.

    RBank continues to make waves in the industry as the Bank’s profitability continues to be on the uptrend.

    In 2019, RBank’s revenues grew by 28% from its 2018 performance, registering a total of Php 8.1 billion, driven by a 17% expansion in its gross loan portfolio. RBank’s total net income in 2019 rose to Php 719.4M, marking a 127% increase.

    The 6th Global Business Outlook Awards aims to recognize the excellence shown by various companies from all around the world in both the private and public sectors, highlighting the innovation, creativity, and exceptional performance that they have shown.

    SEE: Robinsons Bank wins Fastest Growing Commercial Bank – Philippines 2020

    Expanding products and increasing visibility

    Early last year, RBank launched the IPONsurance®, an interest-bearing deposit account that comes with free life insurance. Its coverage extends up to four times the average daily balance (ADB). It is designed to provide Filipinos with better choices and a more comfortable and more affordable path towards a financially secure future.

    Additionally, RBank also launched a co-branded product with Robinsons Retail Holdings Inc. (RRHI), the Robinsons Cashback Card. The Robinsons Cashback Card lets clients enjoy a shopping experience that’s more rewarding as they earn up to 3% cashback when they shop in RRHI affiliated stores, and up to 1% cashback on non-affiliated merchants.

    RBank Sign Up – an irresistible convenience

    Get ready to have your bank account in just minutes!

    Boasting an all-digital process of opening an account, RBank Sign Up requires only one (1) government-issued ID, uses facial recognition and real-time ID detection for a hassle-free experience.  Clients can also get their account details in minutes after completing the account opening process.

    All these done without ever having to visit a branch.

    RBank Digital – online banking

    Robinsons Bank is continuously enhancing “RBank Digital” — its online banking platform — to ensure a convenient home-banking experience for users. Aside from the regular transactions that online banking can do, such as fund transfers, balance inquiry, transaction history, bills payment, and more.

    With the new upgrades in its online banking  feature, users can now view their credit card transactions in real-time, and soon be able to transfer funds through a QR code and even enjoy the QR – a “QuickR way” to pay in participating stores online.

    Embracing an award-winning year

    Robinsons Bank gained (8) awards for 2019 at both the international and local levels.

    The Bank was recognized for its exemplary performance as a commercial bank, earning the titles “Best Commercial Bank in the Philippines 2019” from the International Banker and “Fastest Growing Commercial Bank—Philippines 2019” as awarded by the Global Business Outlook (GBO).

    Additionally, in 2019, the Simple Savings Deposit Account was awarded as the Most Innovative Banking Product by the GBO and the Most Financially Inclusive Program by the Bank Marketing Association of the Philippines. The Robinsons Bank DOS Mastercard was also named as the Most Innovative Credit Card product by the GBO. RBank was also recognized by Visa to have the Highest Number of Contactless Transactions – Acquiring in 2019.

    As January 2020 rolled in, the Robinsons Bank Treasury team received the “2019 Project of the Year” award for its Treasury IT Solutions Optics project. The award was given by Finastra, the third largest FinTech company in the world.  Lastly, in February, Robinsons Bank’s Annual Report 2018 won a Silver Anvil in the 55th Anvil Awards.

    With RBank, the future is bright

    For two consecutive years, Robinsons Bank was awarded the “Fastest Growing Commercial Bank – Philippines 2020” at the 6th Global Business Outlook Awards confirming the aggressive rise of RBank amidst industry challenges.

    More so, it projects the trust and confidence of its depositors and investors in the bank and its commitment to service excellence.

    Even with the challenges posed by the “new normal”, RBank remains committed to its customers with the continued enhancement of its products and services, embracing digitalization even more, in order to respond with agility and swiftness to the changing needs of the customers in the midst of the challenges.

    As RBank chairman, Lance Gokongwei puts it, “We will navigate through these uncertain times and find new ways to deepen our relationship with you by providing services that will help strengthen your financial position”.

    Putting customers at the heart of every product, RBank continues to provide financial solutions that empower every Filipino to dream big for their future. At Robinsons Bank, we bring banking closer to you while bringing you closer to your dreams.

    Robinsons Bank is the financial services arm of the JG Summit Group of Companies, one of the largest conglomerates in the Philippines. It currently ranks 18th among universal and commercial banks in the country, with assets amounting to Php 131.088 Bn as of December 2019.

    For inquiries and concerns, you may reach Robinsons Bank through its Customer Care Center at (02) 8637-CARE (2273) or domestic toll-free 1-800-10-637-CARE (2273); or visit its website at www.robinsonsbank.com.ph. Like them on Facebook at www.facebook.com/robinsonsbank/ and follow them on Twitter @RBankCorp for the latest promo.

    REFERENCE:

    Catherine Llanes

    Media Relations Manager

    T. +63 2-332-10-31 loc. 103

    M2COMMS | M2SOCIAL | M2LIVE | PRO

  • Robinsons Bank assures service amid crisis, enhances digital services for better banking experience

    Robinsons Bank assures service amid crisis, enhances digital services for better banking experience

    While the entirety of the Philippines is under a State of Calamity due to the COVID-19 virus, Robinsons Bank (RBank) has taken immediate adequate steps to ensure that it maintains its excellent banking services for its various customers and stakeholders amid the COVID-19 crisis.

    RBankers: A resilient workforce offering their dedication to serve amidst crisis

    As the first two (2) weeks of the quarantine’s implementation became a handful for the majority of businesses, RBank strived to deliver the same quality of services that it has provided since.

    In the beginning of the ECQ, 62% of RBank’s branch network nationwide continued to operate to ensure that there is an easily accessible bank that can cater to clients’ needs. Furthermore, 92% of RBank ATMs replenished consistently to serve various communities across the nation. Customers can also find RBank’s “24R Hub” – the bank’s 24/7 digital bank hubs in strategic locations, which will allow them to withdraw and deposit cash, and pay bills via RBank Digital (online banking).

    RBank’s Cash Management Services remain in the service of its corporate clients.  The Bank’s corporate online banking platform, e2Banking, continues to service corporate and SME customers enabling clients to have online access to their balances and transaction history. They can remotely facilitate their fund transfer requests not only to Robinsons Bank accounts but to other accounts with any local bank.

    In support of the “Bayanihan To Heal as One Act,” RBank has expanded coverage of the grace period for all corporate loans, consumer loans, and credit card payments with due dates from March 16 to May 15, 2020.  The loan grace period has nationwide coverage and provides various concessions to ease clients with the burden brought about by the crisis, such as waived penalties and fees on returned checks and the suspension of auto-debit and PDC payments during the ECQ period. 

    Moreover, the Bank has continued to lower its transaction fees from Php 25.00 to now only one-peso, providing customers with a “Piso-fee promo” for online fund transfers of PesoNet and InstaPay.

    RBank is also enhancing RBank Digital, its online banking platform to provide users with a mobile banking experience that’s like no other.

    “While we urge the country to limit face-to-face interactions to mitigate the spread of the virus, RBank has made it easier for you to enjoy your banking experience in the safety of your homes.  More than ever, we strive to enhance your personal online banking experience with our RBank Digital, our online banking platform to offer you accessible and convenient banking that’s just at your fingertips.” Robinsons Bank’s statement reads

    Expanding digital efforts to cater to your needs

    Last April 23, RBank has introduced RBank Sign Up – the mobile app that allows you to open a new bank account online.  The new app proves that banking is all about ease and convenience. It only requires one government ID, and it uses facial recognition and real time ID detection for a fast, easy, and secure experience.

    With RBank Sign Up, clients can apply for an RBank account wherever and whenever – free of charge! Bank details can be received within minutes of signing up, and yes— there’s no need to go to the branch.

    Clients can also expect that there’s more to come with the new feature in RBank Digital. They’ll be able to view their credit card transactions in real-time, transfer funds using a QR code making it the “QuickR way” to send money, and make payments to participating online stores.

     “We will navigate through these uncertain times and find new ways to deepen our relationship with you by providing services that will help strengthen your financial position in the coming months.  In all our endeavors, we are determined to put you, our valued customer, at the heart of our service.” Robinsons Bank assures that even with the new norm that the COVID-19 situation created, it will remain committed to providing unwavering service.

    Robinsons Bank is the financial services arm of the JG Summit Group of Companies, one of the largest conglomerates in the Philippines. It currently ranks 18th among universal and commercial banks in the country in terms of assets amounting to Php 110.555 Bn as of September 2019.

    For inquiries and concerns, you may reach Robinsons Bank through its Customer Care Center at (02) 8637-CARE (2273) or domestic toll-free 1-800-10-637-CARE (2273); or visit its website at www.robinsonsbank.com.ph. Like them on Facebook at www.facebook.com/robinsonsbank/ and follow them on Twitter @RBankCorp for the latest promo.

    REFERENCE:

    Catherine Llanes

    Media Relations Manager

    T. +63 2-332-10-31 loc. 103

    M.+63 919 005 2173

    M2COMMS | M2SOCIAL | M2LIVE | PROI